Helpful Links for Reliv Distributors

• Reliv Policies & Procedures
• Reliv Compensation Plan *
• RAP Training Page
• Doing Business Internationally 
• A special message about COVID-19 claims from Reliv’s CEO

*The overrides in the 45/12 promotion replace the overrides shown in the Reliv compensation plan

Business FAQs 

Why do we have a point system for products and why does it differ in different countries? 
The reason we have a point volume, business volume and retail volume is because of the international markets and the different currency in each market. This way a Distributor can sponsor internationally and still be paid based on the compensation plan for his or her country.

What happens when I order an item that is temporarily unavailable? 
In most cases your product or sales aids would be placed on backorder and shipped to you upon receipt of the out-of-stock item.

What is requalification, why is it necessary and when do I need to do it? 
Requalification is when a Master Affiliate (MA) requalifies for his or her MA privileges, including the 40% profit level, overrides and eligibility for contests and bonuses. MAs may requalify by achieving 2500 PGPV in a single calendar month between February 1 and January 31 of each year. If the 2500 PGPV is volume being used to qualify a new Master Affiliate, an additional 1000 PGPV unencumbered must be achieved for a minimum total of 3500 PGPV.

What is unencumbered volume?
Unencumbered volume is any volume that is not being used to qualify a new Master Affiliate.

Can I display the Reliv products in a retail outlet? 
The Reliv products are only sold through Independent Reliv Distributors. This provides the one-on-one support needed when it comes to explaining product benefits and allows the Distributor to work closely with the customers and share their experiences.

How do I get reimbursed for a customer’s return of products?
Reliv offers and requires each Independent Reliv Distributor to offer a 100% unconditional money-back guarantee to all retail customers.  Every Reliv Distributor is required to honour this guarantee.  If your retail customer is dissatisfied with a Reliv product for any reason, the customer may return the product to you within 30 days for either a replacement or a full refund of the purchase price.  Reliv will replace the returned product to the Distributor if, within seven days after the product is returned to you, Reliv receives the following:

• A signed statement from the retail customer identifying the reasons for return;

•  A copy of the original Customer Order form; and

• The unused portion of the product.

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